Quill Australia Documentation Services
Quill Australia provides complete documentation services. We develop user guides, system administration manuals, procedures manuals and online Help systems for different media, including print and Web delivery.
We can help plan and design your materials, and then work on site or remotely via the Web to write, review with you, rework, and deliver the final product in the form you require.
Our services include:
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Needs analysis: Planning to meet your training and documentation requirements, whether to support a major project or to fill a small, immediate gap in existing procedures.
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Advising: Training your staff to write effectively, preparing templates and style guides for your staff to use, and/or project-managing for you.
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Documentation: Designing, researching and writing manuals for hard copy or electronic delivery on any topic – from software manuals, to payroll manuals, to finance procedures, to hydrology modelling, to bidding in an electricity spot market.
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Online Help: Developing Online Help for IT systems and applications or for other procedures that can effectively be accessed in online format.
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Upgrading existing materials: Editing your existing materials to ensure that they are up to date and easy to understand.
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Converting material for online delivery: Taking your existing print materials, redesigning and converting them for publication on the internet or your intranet.
Past projects have included:
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Documenting Human Resources and/or Payroll systems for Hydro Tasmania, VicRoads, Ansett, Pacific Power, Integral Energy, State Rail Authority, Rail Integration Corporation, Air Services Australia and FreightCorp.
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Documenting a System Administration Manual for the MIMS system for FreightCorp.
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Writing technical manuals and user guides for m2m Technology's mCommunity software.
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Documenting various computer systems and business procedures for NEMMCO to assist in supporting the National Electricity Market. (Quill Australia also ran an IT Help Desk service on NEMMCO's behalf for 18 months while the National Electricity Market was being established.)
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Writing and desktop-publishing the Tips and Techniques supplement that Microsoft publishes with its Communiqué magazine.
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Writing tutorials and Microsoft Office tips for Microsoft's Communiqué magazine, answering Ask the Wizard questions, and editing readers' Hot Tips.
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Developing a User Guide for the Centrelink and Job Network staff who maintain the Touch Screen Units that display job vacancies in all Australian states.
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Preparing a Policy Guidelines and Procedures Manual for the Compliance and Enforcement section of Commercial Vehicle Operations at VicRoads.
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Writing compliance guidelines (in the form of pamphlets and small manuals) on behalf of VicRoads and the Australian Trucking Association, targeted at various transport industry groups.
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Writing Business Rules (based on current legislation) for the Motor Registry division of the Tasmanian Department of Transport.
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Writing technical and user documentation for an automatic wood acquisition system at Australian Newsprint Mills in Albury.
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Documenting a Customer Services Officers' procedures manual for the Bass & Equitable Building Society in Tasmania.
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Developing materials for several business systems at Hydro Tasmania, including Job Costing, Fixed Assets, and Customer Information and Billing.
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Writing and doing pre-press for the Tasmanian Learner Driver Handbook.